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The accepted currency of all sales is in US dollars. Quotations within Canada will be based on the exchange rate at the day of quotation and valid for 30 days only.


NOVAKON will accept:
2. E-mail transfer (within Canada)
3. Bank Wire
4. Certified Cheque
5. Lease to Own (Paramount Financial Services or Commercial Funding Group Inc.)

Payments not honored or returned by a financial institution are subject to a $35.00 handling charge.
Further the customer is responsible for any legal and collection costs incurred by the vendor to collect any amounts owed.


Your privacy is important to us. NOVAKON does not share your personal information with any other company and is collected only for internal reference and identification.


Returns will be accepted only for defective product and are subject to the following conditions. All returns must be accompanied by a Returned Authorization Number (RAN) provided by NOVAKON. It is the customer’s responsibility to prepay the shipping charges for any returned products to NOVAKON. Shipment(s) for replacement parts is free to the customer. The product replacement shipping method is at NOVAKON’s discretion. All general deliveries will be by Canada Post for our domestic and our international customers. If overnight or express delivery is requested, additional fees will apply and will be paid by customer. All warranted items must be returned to NOVAKON for inspection and verification prior to release of new warranted item.


Delivery dates are based upon reasonable estimations. NOVAKON shall not be responsible for non-shipment of goods or delays in delivery or performance due to causes beyond its reasonable control, including, but not limited to, acts of God, acts of buyer, strikes or other labor disturbances of any kind, NOVAKON’s inability to obtain stock, delays in transportation, repairs to equipment, fires or accidents. Acceptance of goods upon delivery shall constitute a waiver by buyer of any claim for damages on account of non-shipment or delays in delivery or shipper’s delivery performance.

All deliveries are F.O.B. NOVAKON’s shipping facility, via UPS, USPS and/or freight prepaid. Quoted freight rates include duties for international sales but are not inclusive of local or state taxes which may apply, and are the buyer’s responsibility. If shipped freight prepaid, the charge for freight will be added to the invoice. Neither freight charges nor tax are subject to any discounts. Risk of loss or damage in transit shall be borne by the buyer, and claims shall be made directly to the carrier. If additional insurance is required for total replacement value, it is the buyer’s responsibility and option to purchase this insurance in advance prior to shipment which will be quoted and added to the sales invoice by NOVAKON. At the time of purchase, the buyer may arrange to pick up goods at NOVAKON’s shipping facility. In this case the buyer agrees to schedule and pickup goods within 10 business days after the date the buyer is notified of the availability of goods. If the buyer fails to pick up goods within specified time after notification of availability, NOVAKON reserves the right to cancel the order and refund the purchase price, less a 10% restocking fee of the total invoice amount.


It is advisable not to sign the delivery receipt until the following points are considered:

1) The freight has been landed to the ground, and
2) The crate(s) have been carefully inspected by the buyer for any physical damage.

Inspect the crate(s) thoroughly by walking around each crate. Note any damage to the crate(s) on the delivery receipt before signing it. Provide as much detail as possible for your future reference. If the extent of the damage is unknown, note damage as much as possible and also note: “subject to further inspection”.

Annotate any shortages. If the delivery receipt specifies 2 pieces for delivery and only one is received, make a note on the delivery receipt “Short 1 piece”.

Advise NOVAKON if the shipment has been damaged or if there is a crate shortage. Take a number of pictures of the crate(s) or packaging of the damage for additional proof to facilitate the claim. It is the buyer’s responsibility to refuse the shipment if there is extensive damage to shipping crates, packaging or if they are unsafe to move. The carrier will return the shipment back to their terminal and contact NOVAKON for shipment disposition. If refusing a shipment, it is preferable not to sign for delivery. If the carrier insists on a signature, it is advisable to write on the delivery receipt “shipment damaged and refused” and then sign as requested.


NOVAKON endeavors to ship orders complete whenever possible. If a complete shipment is not possible due to back ordered product(s) the customer may choose to accept NOVAKON’s undertaking to provide the back ordered product(s) as soon as practical or request a refund for the back ordered products.


The customer requests that all business will be conducted in English, including but not limited to correspondence, legal documents, manuals, etc.


Ownership and title to all products remains in the vendors name until all amounts due are paid in full.


Promotional package pricing, sale discounts or incentives are provided as an incentive for volume orders. Changing package quantity or items may affect the pricing and incentives offered. The quoted terms and prices are subject to the written quotation and may not be altered by any verbal changes.